General Terms and Conditions

1. TERMS

• The Care Collective’s Website and App is owned and operated by The Care Collective Corp Pty Ltd, a corporation incorporated in Queensland, Australia (ACN 680 937 624) (“The Care Collective”).
• In this agreement the following terms are defined as follows:
  
  • “App” refers to an installed application on a smartphone, tablet or any other medium capable of running The Care Collective in its applicable form, which is available for download (via a service such as Apple App Store and Google Play).
  • "Carer" refers to any person offering child minding services via the Website or App, including services as a babysitter or nanny on an ad hoc, casual or regular basis.
  • "Client" refers to any person(s), or family requesting or receiving child care services and includes the parents, guardians or carers of a child or any other person using the Website to find a Carer.
  • "Criminal Record Check" refers to a check of the Carer’s criminal convictions (if any).
  • "First Aid Certificate" refers to a current and valid statement of attainment in a recognised First Aid training program that includes CPR, Asthma and Anaphylaxis training.
  • "Insurance" refers to the public liability insurance policy that provides insurance cover (subject to the Policy Wording) for Carer services booked via the Website or App. No insurance coverage is provided for Carer services that are not booked via the Website or App.
  • “Intermediary” refers to the relationship between Carers and Clients where The Care Collective acts as an intermediary by introducing Clients to Carers.
  • “Intellectual Property” means all industrial and intellectual property rights of whatever nature throughout the world conferred on The Care Collective under statute, common law or equity, whether existing now or at any time in the future in relation to the Website or otherwise;
    
    • all rights belonging to The Care Collective in respect of or in connection with copyright, inventions (including patents), formulae, databases, business processes and methods, trademarks, service marks, business names, trade names, domain names, designs, confidential information, trade secrets or otherwise;
    • concepts, ideas, methods, methodologies and business methods developed in relation to the Website and App;
    • the copyright subsisting in all documents and electronically stored files encompassing the things referred to in paragraphs (a) and (b);
    • any invention, discovery, or right to apply for a patent, trade mark or design in relation to anything referred to in paragraphs (A), and (B); and
  • “Member” or “Membership” refers to a Client or a Carer that has registered on the Website or App.
  • “Overtime” refers to any additional time (rounded to the nearest 30 minutes) that a Carer spends at a booking beyond the confirmed scheduled time.
  • “Website” refers to the domains of thecarecollectivegroup.com.au being the online medium by which the The Care Collective matching service is able to operate. This term includes website operations performed on these domains.
  • "Working with Children Check" refers to a full disclosure State/Territory wide check conducted by the relevant State/Territory based Child Protection Authority in each State/Territory in which the Carer is offering occasional child minding services via the Website or App.
  • "Criminal Record Check" refers to a check of the Carer’s criminal convictions (if any).
  • "Working with Children Card" refers to a card that is issued by the relevant State/Territory based Child Protection Authority as proof that a person has had a satisfactory Working With Children Check applicable to the State/Territory in which the Working with Children Card is issued.
  • “you”, “your” means the person using the Website or App.

2. ACCEPTANCE OF THESE TERMS AND CONDITIONS

• Your access to and use of Website or App will be governed by these terms and conditions (the “T erms”).
• The Care Collective may change the Terms at any time. Such amendments will have effect on the date the amendments are posted on the Website and in the App. Your continued use of the Website or App after any changes are made to these Terms will be deemed to constitute your acceptance of those changes.
• If you object to any changes to the Terms, or otherwise become dissatisfied with your membership, you may immediately discontinue your use of the Website or App and/or terminate your Membership.
• Payment processing services for Carers on The Care Collective are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms and conditions or continuing to operate as a Carer on The Care Collective, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of The Care Collective enabling payment processing services through Stripe, you agree to provide The Care Collective accurate and complete information about you and your business, and you authorise The Care Collective to share it and transaction information related to your use of the payment processing services provided by Stripe.

3. MEMBERSHIP REQUIREMENTS

• In order to access the services provided by the Website or App, both Clients and Carers are required to register as Members.
• Membership to The Care Collective provides access to the Carer matching services available through the Website or App. Clients are able to create one profile that may be shared within their family. Carers are not permitted to create multiple profiles and must not share their Membership with other Carers or any other persons.
• Businesses and organisations, including childcare centre operators, nanny or babysitting agencies and recruitment companies are not permitted to register as Clients or Carers on the Website or App. The Website or App is for the personal use of individual members only.
• The Website or App must not be used for commercial endeavours, including advertising, selling or hiring products or services, collecting names and/or email addresses or sending unsolicited emails without the express consent of The Care Collective.
• When registering with The Care Collective, Members must provide accurate, complete and up-to-date information as requested. All information Members provide will be treated in accordance with our Privacy Policy.
• Members are required to provide The Care Collective with their contact details including:
  
  • Email address
  • Phone number
  • Residential address
• Members are responsible for maintaining the confidentiality and security of their own login and password details.
• Members are wholly responsible for all activities that occur under their login and password.
• Members agree to immediately notify The Care Collective of any unauthorised use of their login or password.
• Members must ensure that they exit from their account at the end of each session.
• The Care Collective may at any time request a form of identification to verify the identity of a Member or compliance by a Member of these terms.
• You must use the Website and the App for lawful purposes only, including, but not limited to complying with the Spam Act 2003 (Australia).

4. HOW THE SITE WORKS

• The Care Collective employs Carers to provide child minding services and uses the Website and App to match Clients with suitable Carers.
• Carers create profiles through The Care Collective, and their services, skills, and location are displayed.
• The Care Collective, as the employer of the Carers, provides Carers’ services to Clients under these Terms.
• The Care Collective accepts responsibility for its employees to the extent required by law. Clients are responsible for selecting bookings and making requests for Carers through the Website or App.
• Members are wholly responsible for complying with all applicable laws in relation to their use of the Website or App.
• The Care Collective is responsible for the conduct of Carers in the course of their employment, subject to the limitations and exclusions of liability set out in these Terms.

5. CONDUCT

• Members agree not to transmit any material during the course of their membership that is:
  
  • unlawful;
  • harmful or threatening;
  • defamatory;
  • obscene;
  • in breach of any third party right (including intellectual property rights); or
  • harassing, abusive or discriminatory.
• Members agree not to engage in any activity that:
  
  • facilitates any illegal activity;
  • depicts sexually explicit images;
  • promotes unlawful violence;
  • is discriminatory based on race, ethnicity, gender, religious beliefs, sexual orientation or disability; or
  • is illegal or causes injury or damage to any person or property
• If Members experience problems with other Members on the website and would like to make a complaint, Members must follow The Care Collective’s “Dispute Resolution Process” set out in our Dispute Resolution Process below (clause 8).

6. INTELLECTUAL PROPERTY

• Members agree, except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties, not to copy, modify, duplicate, create adaptations or derivative works from, republish, display, transmit or distribute all or any portion of any Intellectual Property on or in the Website or App in any form.
• Title to, and all Intellectual Property in, the Website and the App, and all related and underlying systems is and remains the property of The Care Collective (and its licensors). Members must not dispute that ownership.

7. COMPLAINTS, FEEDBACK AND ACCOUNT SUSPENSION

• All Members (both Clients and Carers) have the ability to post feedback and ratings through the Website or App or submit a complaint to The Care Collective.
• When posting feedback, Members must adhere to conduct requirements referred to in clause 5 of these Terms.
• The Care Collective reserves the right to publish feedback on the website, or anywhere else, at its sole discretion.
• The Care Collective reserves the right to remove any feedback published on the website without notice or warning and may suspend or terminate a membership account for any breaches to the “Conduct” clause of these Terms.
• If a Member finds material, content or feedback on the Website or App which they believe breaches the “Conduct” clause of these Terms, the Member agrees to follow the Dispute Resolution Process as outlined in Clause 8 (clause 8) of these Terms.
• The Care Collective reserves the right to suspend a membership in the event that:
  
  • it is assessing a complaint in accordance with the Dispute Resolution Process;
  • there is a pending dispute with another member, The Care Collective or any other third party;
  • the Member receives feedback that brings, or is likely to bring, The Care Collective into disrepute;
  • the Member receives consistent negative feedback that The Care Collective, in its sole discretion, does not believe to be reflective of reasonable conduct of a Member in the circumstances.
• If a Member is suspended he/she may have their profile removed from the Website and App until a notification is provided in writing that the Member’s suspension has ended.
• During a complaints procedure, term of suspension, or any other time, The Care Collective may conduct an investigation into the conduct of any Member.
• If a Membership termination results for any reason, The Care Collective is under no obligation to reinstate the Membership.
• In addition to breach of the “Conduct” clause in these Terms, The Care Collective reserves the right to suspend or terminate a membership for any conduct that it considers to be inappropriate or unjustified.

8. DISPUTES AND DISPUTE RESOLUTION PROCESS

• Members are encouraged to resolve any disputes between themselves in an appropriate manner through the communication channels available on the Website or App.
• If a dispute cannot be resolved between Members and a written dispute notice is provided to The Care Collective within 24 hours of the unresolved dispute, The Care Collective will mediate the dispute and make a final decision on a resolution.
• If a Member wishes to make a complaint for any reason they are required to follow the Dispute Resolution Process as set out below:
  
  • Members must submit any complaint or dispute by contacting the Dispute Centre via email at hello@thecarecollectivegroup.com.au.au. Members must outline their complaint or dispute in appropriate details and include written correspondence/examples of feedback where available.
  • Once the dispute is submitted it will be reviewed by a The Care Collective team member within 24-48hrs of receipt of the submission. Where a complaint is urgent, please indicate this in the written description of your complaint so that a team member can respond as quickly as possible. The Care Collective team member may contact either party for additional information.
  • The Care Collective team member will make a final decision on the matter.

9. TERMINATION

• The Care Collective may terminate a membership immediately at any time on reasonable grounds by providing written notice to that Member.
• The Care Collective may terminate a membership for any breach of these Terms or if The Care Collective otherwise believe that a Member is acting unreasonably or is unfit to remain a Member of the Website
• The Care Collective also reserves the right to, without limitation, do any or all of the following in relation to your membership:
  
  • suspend your membership;
  • permanently or temporarily hide all or part of your profile;
  • modify your profile;
  • deactivate your membership if you have not used the Website or App for a period of 18 months or more (from the date of last use); and/or
  • permanently or temporarily block your access to all or part of the Website and App.
• A Member may terminate their membership at any time by following the process outlined in the Support section of our Website or App.
• Termination of a membership does not affect each party’s rights and obligations accrued before the termination date.

10. NO REPRESENTATIONS OR WARRANTIES

• Except as required by law, The Care Collective makes no representations, warranties, or guarantees (whether express or implied) about the suitability, reliability, availability, timeliness, quality, accuracy, or completeness of:
  
  • the Website, App, or any of their features;
  • the Carers it employs, beyond ensuring that basic checks and qualifications have been completed prior to employment; or
  • any communication, interaction, or transaction between Members.
• The Care Collective does not warrant that the Website or App will operate uninterrupted or error-free, or that any defects will be corrected.
• All implied conditions, warranties and representations are excluded to the fullest extent permitted by law.

11. LIABILITY AND ACCEPTANCE OF RISK

• General Liability Provisions
  
  • Members and Clients acknowledge and agree that their use of the Website or App, and any services provided through it, is at their own risk.
  • To the maximum extent permitted by law, The Care Collective excludes all implied representations, conditions, and warranties which might otherwise apply to the Website, App, or services provided.
  • Members and Clients are solely responsible for any content that they transmit, post, or otherwise provide on or through the Website or App. The Care Collective disclaims all liability for any reliance placed on such content by Members, Clients or third parties.
• Limitation of Liability
  
  • To the fullest extent permitted by law, The Care Collective (including its directors, officers, employees, agents, and related entities) will not be liable to any Member, Client or third party for any direct, indirect, incidental, special, punitive, consequential, or exemplary damages arising out of or in connection with:
    
    • the use or inability to use the Website, App, or services;
    • any personal injury, death, property damage, or other harm resulting directly or indirectly from a Carer’s presence or conduct at the Client’s premises;
    • interruptions, errors, defects, delays, viruses, or system failures related to the Website or App;
    • reliance on any content, advertisement, or communication provided through the Website or App; or
    • acts or omissions of any third parties.
  • Where liability cannot be excluded by law, The Care Collective’s maximum aggregate liability to a Member or Client under or in connection with these Terms, the Website, App, or services shall be limited, at The Care Collective’s sole discretion, to:
    
    • The resupply of the relevant services; or
    • The total amount paid by the Member or Client (if any) for any chargeable service purchased by the Member or Client.
  • In no circumstances will The Care Collective be liable for any indirect, punitive or consequential loss or damages; loss of income, profits, goodwill, data, contracts, use of money; or loss or damages arising from or in any way connected to business interruption of any type, whether in tort (including negligence), contract or otherwise.
  • Nothing in these Terms excludes any consumer guarantees, rights, or remedies that cannot be lawfully excluded, restricted or modified.
• Assumption of Risk
  
  • Members and Clients acknowledge that the provision of childcare services involves inherent risks, including but not limited to the potential for accidents, illness, property damage, or other unforeseen events.
  • By using the Website or App and engaging Carers, Members voluntarily assume all such risks and agree that The Care Collective will not be liable for any injury, loss, or damage arising from these inherent risks.
• Indemnities
  
  • Members and Clients agree to indemnify, defend, and hold harmless The Care Collective (including its directors, officers, employees, agents, and related entities) from and against any and all claims, demands, proceedings, losses, damages, liabilities, costs, or expenses (including reasonable legal fees on a solicitor and own client basis) arising out of or in connection with:
    
    • the Member’s or Client’s breach of these Terms;
    • the Member’s or Client’s use of the Website, App, or services (including disputes between Clients and Carers);
    • any unlawful, negligent, or improper act or omission by the Member or Client;
    • content transmitted, posted, or otherwise provided by the Member or Client; and
    • any death, personal injury, property damage or other harm suffered by any person in connection with the Member’s or Client’s premises, conduct, or requests.
• Third-Party Sites
  
  • The Website or App may contain links to third-party sites, advertisements, or content. Access to any third-party site or content is at the Member’s own risk.
  • The Care Collective makes no representations or warranties regarding, and accepts no responsibility for, the accuracy, reliability, or quality of any information, goods, services, or content provided by third parties.
• Collection of Information
  
  • By using The Care Collective Website or App, Members and Clients expressly authorise The Care Collective to collect and publish information about them as detailed in these Terms, and Members expressly waive any rights, whether in statute or at common law, to bring any legal action against The Care Collective as a result of The Care Collective's publication of such information, whether the Member considers that information to be fair and accurate or not.
• Events Beyond Control
  
  • The Care Collective will not be liable to any Member or Client for any failure to perform its obligations under these Terms to the extent that such failure is caused by an event beyond The Care Collective’s reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, industrial disputes, or failure of telecommunications networks.

12. CLIENT OBLIGATIONS

• All bookings must be for a minimum of three (3) hours.
• All bookings and payments between Clients and Carers must be made using the Website or App. All correspondence must be conducted via Members’ profiles and the messaging service on the Website or App. Alerts will also be sent to Members’ personal email addresses and/or via the App.
• The Client agrees that the number of hours will be submitted by the Carer at the end of the booking, and the Client will be charged in accordance with the hourly rate set out in clause 13 (clause 13). If a Carer is required for more hours than initially agreed, such Overtime will be charged as per the applicable hourly rate.
• The Client understands and agrees that the Client must ensure the health and safety of Carers while the Carers are providing services booked through The Care Collective. Providing a safe and healthy environment for the Carers is the sole responsibility of the Client, who bears all risks and liabilities in respect of injury or death to Carers that is caused or contributed to by the Client or their premises.
• The Care Collective strongly recommends that Clients update their Home and Contents Insurance to reflect the possibility of accidental or negligent property damage. Under no circumstances will The Care Collective be liable for any property damage, personal injury, illness or death caused by the actions or omissions of a Carer booked through The Care Collective.
• In circumstances where The Care Collective (in its absolute discretion) believes that there is sufficient negative feedback or any feedback of a concerning nature regarding the Client, The Care Collective reserves the right to block the Client’s profile from The Care Collective without notice.
• Clients understand that Carers, as employees of The Care Collective, may accept or decline a booking for any lawful reason.
• The Client understands that these Terms govern the provision of child care services by employees of The Care Collective.
• The Client agrees to make themselves reasonably available by phone during a scheduled booking so that they may be contacted in the event of an emergency.

13. FEES

• Payment of Fees
  
  • Fees are payable in the national currency of the booking location.
  • The Client agrees that payment for a booking will be debited from their nominated credit card as soon as a Carer is allocated to the booking.
  • Clients understand that in no circumstances will Carers be dispatched without payment being successfully received by The Care Collective.
  • Carers will provide The Care Collective with a ‘Completion Confirmation’ to confirm the booking was successful and advise The Care Collective of the total length of time of the booking. If a booking goes for longer than the scheduled time, additional fees will be charged (in 15-minute increments) and an adjustment will be processed on the Client’s nominated credit card at the conclusion of the shift. The adjustment amount will be calculated based on the applicable hourly rate and any verified additional expenses incurred.
  • Clients acknowledge and agree that in the event that a credit card payment fails for any reason, the booking will be cancelled. If the Service has already been provided, clause 13(b) of these Terms will apply.
  • A fee surcharge may apply for public holidays or any hours logged by a Carer after midnight.
• Non-Payment of Fees
  
  • In the event that payment for any service provided through The Care Collective is not made in accordance with these Terms, the Client acknowledges and agrees that:
    
    • A late fee of $25.00 per day will be payable to The Care Collective.
    • The Care Collective may suspend or cancel the relevant booking(s) and/or the Client’s Membership, at its sole discretion, until full payment (including any applicable late fees, interest and recovery costs) is received;
    • The Care Collective reserves the right to charge the Client fees and costs associated with recovering the outstanding amounts, including (but not limited to) legal fees (on a solicitor-client basis), administrative fees, professional service fees, and costs of engaging a debt collection agency; and
    • Where permissible by law, The Care Collective may charge interest on any unpaid amount from the date the payment became due until the date it is paid in full. Interest will be calculated daily at a rate of 12% per annum.
  • Failure by the Client to pay for any services in accordance with these Terms constitutes a material breach of these Terms and Conditions. The Care Collective’s rights under this clause are in addition to any other rights or remedies available to it at law or in equity.
  • The Client acknowledges and agrees that any failure by The Care Collective to immediately enforce its rights under this clause shall not constitute a waiver of those rights and that The Care Collective may enforce these rights at any time while any amount remains outstanding.

14. CANCELLATION POLICY

The Care Collective understands that plans can change. However, the following Cancellation Policy ensures that the best service is still provided to all families:

• If a cancellation of the Carer is made by the Client more than 24 hours before the scheduled commencement time, 100% of the fees paid by the Client will be refunded.
• If a cancellation of the Carer is made by the Client within 24 hours of the scheduled commencement time, the Client will be charged the full amount for the scheduled booking. This amount is non-refundable.
• If a Carer cancels the booking before the commencement time, the The Care Collective Refund Policy, at clause 15 (clause 15) of these Terms, will apply.
• The Care Collective cannot be held responsible for cancellations or no-shows by a Carer
• The Care Collective reserves its rights to cancel any babysitting services immediately if it considers a Carer has been mistreated, found to be working in an unsafe or unhealthy environment or is harmed in anyway. Clients understand that there will be no refund in these circumstances.
• Refunds and Guarantee
  
  • Clients understand that The Care Collective is a matching service only and cannot control the availability of the Carers.
  • In circumstances where a Carer cancels within 8 hours of a confirmed commencement time, The Care Collective will endeavour to provide a replacement Carer if possible. In the event a suitable replacement cannot be found for the booking time, the The Care Collective Refund Policy will apply.

15. REFUND POLICY

• In the event that a Carer fails to show up for a confirmed booking, for any reason, without providing a cancellation notice, a 100% refund will be provided.
• If a Carer cancels a confirmed booking at any time prior to the booking commencement time, a 100% refund will be provided.
• In circumstances where a confirmed Carer arrives late, Clients will be provided with two available options:
  
  • A refund (based on 15-minute increments) may be provided for the time that the Carer was absent; or
  • On mutual agreement between the Client and Carer, the Client may extend the finish time to accommodate the late arrival, in which case no refund will be provided.
• In circumstances where Clients arrive home early and a booking finishes before its scheduled time, no refund will be given.
• In circumstances where Clients arrive home early at the request of the Carer, a partial refund will be provided based on the actual number of hours that the Carer worked.
• In circumstances where Clients arrive home to end the booking later than scheduled, Carers will record this when confirming the end of their booking with The Care Collective and the overtime (based on 15-minute increments) will be charged to the Client’s credit card.
• A refund will not be applied in circumstances of unreasonable, unsafe or unhealthy working conditions, change of location by the Client after booking confirmation, change of job description after booking confirmation, or if The Care Collective believes the Carer has been mistreated in any way or is at risk of being in an unsafe or unhealthy work environment.

16. CARER REQUIREMENTS AND OBLIGATIONS

• Carers must be aged 18 and over and be legally able to work in Australia in order to register with The Care Collective. Carers will be required to submit personal details including, but not limited to, photo identification, details of a current Working With Children Check and a copy of a First Aid Certificate. Once The Care Collective has validated these details, the Carer will be listed as an “Approved” Carer on The Care Collective.
• All communications and bookings must be made between you (the Carer) and the Client via the Website or App. Carers will be sent all booking requests through the Website or App.
• Once a booking is confirmed it is your responsibility to ensure that you are able to make yourself available to attend the scheduled booking.
• The Carer agrees to attend the location, date and time on which they have been booked by a Client.
• Only Carers employed by The Care Collective, and no other person, may attend the location during the booking period.
• Carers understand that a cancellation, late arrival or failure to arrive to a confirmed booking will likely result in negative ratings and feedback being provided by the Client.
• As a requirement of registration, Carers must provide photo identification and must also undertake and pass the process required to The Care Collective’s reasonable satisfaction in order to be approved as a Carer by The Care Collective. This includes obtaining a Working With Children Check and relevant First Aid training.
• As a condition of Membership, Carers may only have one Membership account and only the person whose identification details have been provided may access the Membership using the Website or App.
• As employees of The Care Collective, Carers understand that all payments, benefits, and entitlements are managed by The Care Collective in accordance with Australian employment law.
• Carers must accurately record the hours worked at each booking and provide completion confirmations as required by The Care Collective’s procedures.

17. PAYMENT OF FEES FROM THE CARE COLLECTIVE TO THE CARER

• The standard hourly booking fees/rates for The Care Collective are according to the table below.
  Service Babysitter Rate ($) Agency Rate ($) Parent Fee ($) Parent Fee with GST ($) Casual Babysitting & Ongoing Nannying / Monday-Saturday / 1-2 children 37.50 13.41 50.91 56.00 Babysitter Rate: $37.50 Agency Rate: $13.41 Parent Rate: $50.91 Parent Fee with GST: $56.00 Casual Babysitting & Ongoing Nannying / Monday-Saturday / 3 children 40.00 14.55 54.55 60.00 Babysitter Rate: $40.00 Agency Rate: $14.55 Parent Rate: $54.55 Parent Fee with GST: $60.00 Casual Babysitting & Ongoing Nannying / Monday-Saturday / 4 children 45.00 14.09 59.09 65.00 Babysitter Rate: $45.00 Agency Rate: $14.09 Parent Rate: $59.09 Parent Fee with GST: $65.00 Casual Babysitting & Ongoing Nannying / Monday-Saturday / 5 children 50.00 13.64 63.64 70.00 Babysitter Rate: $50.00 Agency Rate: $13.64 Parent Rate: $63.64 Parent Fee with GST: $70.00 Casual Babysitting & Ongoing Nannying / Sunday / 1-2 children 50.50 13.14 63.64 70.00 Babysitter Rate: $50.50 Agency Rate: $13.14 Parent Rate: $63.64 Parent Fee with GST: $70.00 Casual Babysitting & Ongoing Nannying / Sunday / 3 children 52.00 13.45 65.45 72.00 Babysitter Rate: $52.00 Agency Rate: $13.45 Parent Rate: $65.45 Parent Fee with GST: $72.00 Casual Babysitting & Ongoing Nannying / Sunday / 4 children 55.00 13.18 68.18 75.00 Babysitter Rate: $55.00 Agency Rate: $13.18 Parent Rate: $68.18 Parent Fee with GST: $75.00 Casual Babysitting & Ongoing Nannying / Sunday / 5 children 57.00 13.00 70.00 77.00 Babysitter Rate: $57.00 Agency Rate: $13.00 Parent Rate: $70.00 Parent Fee with GST: $77.00 Overnight Babysitting / Monday-Sunday / 1 child 200.00 50.00 250.00 275.00 Babysitter Rate: $200.00 Agency Rate: $50.00 Parent Rate: $250.00 Parent Fee with GST: $275.00 Overnight Babysitting / Monday-Sunday / 2 children 220.00 50.00 270.00 297.00 Babysitter Rate: $220.00 Agency Rate: $50.00 Parent Rate: $270.00 Parent Fee with GST: $297.00 Overnight Babysitting / Monday-Sunday / 3 children 250.00 50.00 300.00 330.00 Babysitter Rate: $250.00 Agency Rate: $50.00 Parent Rate: $300.00 Parent Fee with GST: $330.00 Overnight Babysitting / Monday-Sunday / 4 children 280.00 50.00 330.00 363.00 Babysitter Rate: $280.00 Agency Rate: $50.00 Parent Rate: $330.00 Parent Fee with GST: $363.00 Overnight Babysitting / Monday-Sunday / 5 children 300.00 50.00 350.00 385.00 Babysitter Rate: $300.00 Agency Rate: $50.00 Parent Rate: $350.00 Parent Fee with GST: $385.00 Cleaning / Monday-Saturday 40.00 13.64 53.64 59.00 Babysitter Rate: $40.00 Agency Rate: $13.64 Parent Rate: $53.64 Parent Fee with GST: $59.00 Cleaning / Sunday 61.00 13.55 74.55 82.00 Babysitter Rate: $61.00 Agency Rate: $13.55 Parent Rate: $74.55 Parent Fee with GST: $82.00 House Sitting / Monday-Thursday 80.00 20.00 100.00 110.00 Babysitter Rate: $80.00 Agency Rate: $20.00 Parent Rate: $100.00 Parent Fee with GST: $110.00 House Sitting / Friday-Sunday 100.00 50.00 150.00 165.00 Babysitter Rate: $100.00 Agency Rate: $50.00 Parent Rate: $150.00 Parent Fee with GST: $165.00 NDIS / Monday-Saturday / 1 child 40.00 19.09 59.09 65.00 Babysitter Rate: $40.00 Agency Rate: $19.09 Parent Rate: $59.09 Parent Fee with GST: $65.00 NDIS / Monday-Saturday / 2 children 45.00 23.18 68.18 75.00 Babysitter Rate: $45.00 Agency Rate: $23.18 Parent Rate: $68.18 Parent Fee with GST: $75.00 NDIS / Monday-Saturday / 3 children 50.00 27.27 77.27 85.00 Babysitter Rate: $50.00 Agency Rate: $27.27 Parent Rate: $77.27 Parent Fee with GST: $85.00 NDIS / Sunday / 1 child 45.00 23.18 68.18 75.00 Babysitter Rate: $45.00 Agency Rate: $23.18 Parent Rate: $68.18 Parent Fee with GST: $75.00 NDIS / Sunday / 2 children 50.00 27.27 77.27 85.00 Babysitter Rate: $50.00 Agency Rate: $27.27 Parent Rate: $77.27 Parent Fee with GST: $85.00 NDIS / Sunday / 3 children 55.00 31.36 86.36 95.00 Babysitter Rate: $55.00 Agency Rate: $31.36 Parent Rate: $86.36 Parent Fee with GST: $95.00 Public Holiday / Babysitting / 1-5 children 72.50 13.86 86.36 95.00 Babysitter Rate: $72.50 Agency Rate: $13.86 Parent Rate: $86.36 Parent Fee with GST: $95.00 Public Holiday / Nannying / 1-5 children 72.50 13.86 86.36 95.00 Babysitter Rate: $72.50 Agency Rate: $13.86 Parent Rate: $86.36 Parent Fee with GST: $95.00 Public Holiday / Overnight Babysitting / 1 child 260.00 65.00 325.00 357.50 Babysitter Rate: $260.00 Agency Rate: $65.00 Parent Rate: $325.00 Parent Fee with GST: $357.50 Public Holiday / Overnight Babysitting / 2 children 286.00 65.00 351.00 386.10 Babysitter Rate: $286.00 Agency Rate: $65.00 Parent Rate: $351.00 Parent Fee with GST: $386.10 Public Holiday / Overnight Babysitting / 3 children 325.00 65.00 390.00 429.00 Babysitter Rate: $325.00 Agency Rate: $65.00 Parent Rate: $390.00 Parent Fee with GST: $429.00 Public Holiday / Overnight Babysitting / 4 children 364.00 65.00 429.00 471.90 Babysitter Rate: $364.00 Agency Rate: $65.00 Parent Rate: $429.00 Parent Fee with GST: $471.90 Public Holiday / Overnight Babysitting / 5 children 390.00 65.00 455.00 500.50 Babysitter Rate: $390.00 Agency Rate: $65.00 Parent Rate: $455.00 Parent Fee with GST: $500.50 Public Holiday / Cleaning / Monday-Sunday 83.50 13.77 97.27 107.00 Babysitter Rate: $83.50 Agency Rate: $13.77 Parent Rate: $97.27 Parent Fee with GST: $107.00

18. CANCELLING A BOOKING MADE BY A CLIENT

• If a Client cancels a confirmed booking within 3 hours of the commencement time, Carers will receive 50% of the minimum three (3) hour booking at the applicable sitter rate.
• In the event of a cancellation of a confirmed booking by the Carer, under no circumstances will payment for services be provided to a cancelling Carer.

OUR ENQUIRY FORM

We’re here to help. Whether you’re across the Gold Coast, Brisbane or Sydney, our friendly team is dedicated to providing the support you need. Simply fill out the form below, give us a call, or send an email, and one of our caring professionals will be in touch soon.

Please note: Our rates start from $56.00/hour for casual babysitting. Minimum 3 hour booking required.