THE CARE COLLECTIVE PRIVACY POLICY FOR ALL MEMBERS
The Care Collective Corp Pty Ltd (The Care Collective, we, us, our) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
1. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
The Care Collective collects your name, phone number, residential address and email address (“Personal Data”) and may use your information for the following purposes:
- (a) to provide you information about a product or service;
- (b) to consider your request for a product or service;
- (c) to perform administrative and operational tasks; and
- (d) as required by relevant laws, regulations, codes and external payment systems.
If you use The Care Collective app, we collect more information than this. Section 6 of this policy explains what the app collects and how it is handled.
If you do not provide some or all of the information requested, The Care Collective may be unable to provide you with a complete and accurate service.
You are able to opt out of any direct marketing communication we may send you by following the procedure in that communication.
Individual profile and personal contact details are not used for any purpose other than as reasonably necessary for the services provided by the Website, as permitted under the Act, or as otherwise authorised by you. The services provided by the Website require the disclosure of certain personal information to allow members to engage with the babysitter matching services offered by The Care Collective.
Personal details, such as residential address will only be available to Members in the event of a confirmed booking and for the purpose of performance of services.
2. HOW TO KEEP YOUR PERSONAL INFORMATION UP TO DATE?
Personal contact details stored on the website such as your email address, residential address and phone number may be accessed and updated by you at any time.
Any changes to your personal details will be stored on our Website and App and your most recent changes will be used as your current and up to date contact information. You may update your personal information through updating your profile on the Website or in the App.
If you are experiencing problems when updating your contact details, you may contact The Care Collective directly to ask for your personal details to be updated.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your personal information, we may require identification from you before releasing the requested information.
3. DISCLOSURE OF YOUR PERSONAL INFORMATION
Your Personal Data will be disclosed to other Members of the Site in accordance with this policy.
For Carers, we will disclose your name and Working With Children Check application/reference number with the relevant Government Agency in order to validate the status and authenticity of your check in order for you to set up a profile in accordance with our Terms and Conditions.
For Carers, we will disclose your name along with your booking history to our insurance provider so that you can be added to The Care Collective Insurance Policy.
For Carers, we will give our payroll provider the details needed to pay you as our employee.
We may from time to time need to disclose certain information, which may include your personal information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be outside Australia and may not be subject to the Act.
If there is a change of control of The Care Collective (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your personal information, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction.
Third Parties
The Care Collective does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of services we have engaged or to protect the rights, property or safety of The Care Collective Corp Pty Ltd, its customers or third parties or if required by law.
When you make a booking through The Care Collective, you acknowledge and consent that relevant information regarding your child’s profile, including but not limited to name, age, residential address, preferences and any other necessary details for the provision of babysitting services, will be shared with the selected Carer.
The Care Collective may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
Cookies & Website Analytics
To improve your experience on our Website, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
Our Website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
Our Website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
The Care Collective also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to "like" or "share" information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal information.
4. SECURITY
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
5. UNSOLICITED INFORMATION
If The Care Collective receives any unsolicited personal information it will immediately destroy such information unless it would have been entitled such information.
6. THE CARE COLLECTIVE APP
The Care Collective app (the App) is used by families and Carers to arrange and manage care. It is available on iPhone, iPad and Android, and on the web at app.thecarecollectivegroup.com.au. This section applies to the App in addition to the rest of this policy.
What the App collects
The App collects the information you give us while you use it:
- (a) account details: your name, email address, phone number and address;
- (b) for families: your children’s names and dates of birth, and the safety and medical information you give us about them, such as allergies, medication, medical conditions and any disability or support needs;
- (c) for Carers: your date of birth, qualifications and work history, and your documents and credentials, such as your Working With Children Check, driver licence, and First Aid and CPR certificates;
- (d) photos, videos and documents you upload, including profile photos, a Carer’s introduction video with its sound, and photos sent to a family during a shift;
- (e) bookings, shift times, clock in and clock out times, availability, timesheets, shift reports, notes, ratings and reviews, and signatures;
- (f) messages sent in the App;
- (g) invoices and payment records. Card and bank account details are entered on a secure page run by Stripe, our payments provider. The Care Collective never sees or stores your full card or bank account number. We keep only the type of card or account, its last four digits and the card expiry date;
- (h) a notification address for your phone or tablet, issued by Apple or Google, which is used only to send you notifications from the App; and
- (i) a record of when a Carer opens a shift she has been given or a child’s safety information.
We collect safety and medical information about a child so that care can be provided safely.
The App contains no advertising and no analytics or tracking tools, and it does not track you across other apps or websites. The App does not read or collect the location of your phone. An address you type in is used to arrange care.
Who can see information in the App
- (a) Our office staff can see the information they need to arrange and manage care.
- (b) A Carer can see a child’s safety and medical information only for a shift she has been given, from when she is given the shift until one hour after it ends. From two hours before the shift starts until one hour after it ends, a copy is kept on her phone so it can be opened with no signal. It is then removed.
- (c) A Carer can see the address of a shift she has been given. From when she is given the shift until seven days after it ends, she can also see the parent’s name, what the family has written about themselves and their pets, and the names and phone numbers of the family’s contacts, including emergency contacts. She cannot see a family’s email address, payment details or invoices, or our office’s notes.
- (d) A rating and the note a family writes for a Carer may be shared with that Carer once our office has read them. Anything a family marks for the office only is never shown to the Carer.
- (e) A family can see the profile of a Carer who is booked with them: her name, photo, introduction and introduction video. A family cannot see a Carer’s contact details or home address.
Where the information is kept
The App’s database and the files uploaded to it are stored in Australia, in Sydney. We use service providers to run the App, including Supabase (database and file storage), Stripe (payments), Apple and Google (delivering notifications), Microsoft (email) and Xero (invoices and pay). They handle your information only to provide those services to us. Some of them are based outside Australia, as described in section 3.
Deleting your account
To ask us to delete your account, open the App, go to My Profile and press Delete My Account. If you do not have the App on your phone, you can sign in at app.thecarecollectivegroup.com.au and do the same, or email hello@thecarecollectivegroup.com.au from the email address on your account.
We will close your account within 14 days. You will not be able to sign in, and we will stop using your details. If you have anything booked with us, we will be in touch about it first.
Records we must keep by law (pay, tax, safety and compliance records) are kept for as long as the law requires.
7. CHANGES TO OUR PRIVACY POLICY
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at hello@thecarecollectivegroup.com.au.